Shipping Policy

SHIPPING POLICY

Here is some Frequently Asked Questions about how we ship the items and about the deliveries of your ordered items-

Do you charge for delivery- What’s the charge?
Yes we charge for the shipping charge but It depends on where you want the item to be delivered and the amount of your single order. If your order amount more than BDT 2000 it will be FREE of charge.

Dhaka City:
We deliver across the Dhaka city mostly on Next Day. If your order is over BDT 2000 in value and under 2 kg in weight, your delivery will be free. If your order may be outside these bounds, you will be quoted for delivery on checkout.

Nationwide
We work with xxxx courier to deliver orders to nationwide. If you’re checking out for delivery outside of Dhaka it will cost you BDT 100 for most of the items, in exceptional cases we provide a shipping estimate on checkout.

How do deliveries work?

We deliver across the Dhaka City by xxxx and nationwide by xxxx courier service!
Deliveries work differently depending on where you want the item to be delivered.

Dhaka City
We deliver across the Dhaka City by xxxx Standard Overnight. If your order is over BDT 2000 in value and under 2 kg in weight, your delivery will be free of cost. If your order may be outside these bounds, you will be quoted for delivery on checkout.

shop.maishaep.com Office Pickup
If you order before 3pm, you can pick up your order from shop.maishaep.com’s offices between 4pm to 7pm, Saturday to Thursday. To avoid any delay, please call us 09611200006 to schedule the office pickup.

Can I pick up my items?
We’re currently running a limited trial to allow customers to pick up items from shop.maishaep.com Office.

If you order before 3pm, you can pick up your order from shop.maishaep.com’s offices between 4pm to 7pm, Saturday through Thursday.

Some exceptions may apply in terms of which items can be picked up. Give us a call on 09611200006 to confirm the schedule the Office Pickup.

How long will my delivery take?
Delivery time frames depend on where you want the item to be delivered.

Inside Dhaka
We deliver across the Dhaka City by xxxx Standard Overnight, an estimated delivery date is provided when your checkout. Most orders for the in Dhaka are delivered on next day, Saturday through Thursday. In exceptional cases it can take up to 2 to 3 working days or more in that case we will update by email.

Outside Dhaka/ Whole Bangladesh
We delivery all major cities across the country via xxxx, an estimated delivery date is provided when your checkout. Most national orders are delivered in 3 to 5 business days. In exception cases it can take more times but don’t worry we will keep you posted time to time to give the best possible schedule time to delivered the item.

Note: Most of our products we keep in stock and we usually dispatched on the same day [if the order placed order and get confirmed before 5 PM, Saturday through Thursday. If an order is placed after 5pm, it will usually be dispatched the next day.

How do I track my order?
We’ll send you an email as soon as your order has been confirmed and dispatched from our warehouse and generally we do it on the same day if you placed an order before 5PM. Where required, your email may include a tracking number.

Alternatively you can jump into your account to track your order online.

How will I know if my order has been dispatched?
We’ll send you an email as soon as your order has been confirmed and dispatched from our warehouse. Alternatively you can jump into your account to track your order. Generally we keep our all client posted about their package to avoid any delay to delivered the items. Keep watching you phone calls to get the item delivered to you.

What do I do if I’ve placed an order and need to change my delivery details?

Give us a call on +8809611200006, or drop us a line by email us as early as possible if the item is not shipped out we’ll see what best we can do.

If your order has already been dispatched, we will unfortunately not be able to change any delivery details.